Refunds, Returns, and Payments Policy

At Sero Mushrooms, we are committed to ensuring your satisfaction with our high-quality shroom products. Please review our policies on refunds, returns, and payments to understand how we handle product issues and accepted payment methods.

Refunds and Returns Policy: We strive to provide the best products and services. If you are not satisfied with your purchase, please follow our refunds and returns policy:

Eligibility for Refunds and Returns:

• Defective or Damaged Products: If you receive a defective or damaged product, contact us within 7 days of receiving your order to request a return or refund. We will investigate the issue and offer a replacement or store credit.
• Incorrect Orders: If you receive an incorrect order, please notify us within 7 days. We will arrange for the correct product to be sent to you and cover the return shipping cost for the incorrect item.

Process for Returns:

1. Contact Us: Email our customer support team with your order number and details of the issue.
2. Return Authorization: Our team will provide you with a return authorization and instructions for returning the product.
3. Return the Product: Send the product back to us in its original packaging. Once we receive the returned item, we will inspect it and process your refund or replacement.

Refunds:

• Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned product.
• Store credits will be provided in the form of coupon codes, which can be used for future purchases.

Payment Policy: At Sero Mushrooms, we offer a simple and secure payment method to make your shopping experience as smooth as possible.

Accepted Payment Method:

• E-Transfer: We currently only accept payments via e-transfer. This ensures a secure and discreet transaction process.

Payment Instructions:

1. Place Your Order: Add your desired products to your cart and proceed to checkout.
2. Select E-Transfer: Choose e-transfer as your payment method.
3. Complete Payment: Follow the instructions provided to complete the e-transfer. Ensure that the payment is sent within 12 hours to avoid order cancellation.
4. Order Confirmation: Once your payment is received and confirmed, you will receive an order confirmation email.

Order Cancellation:

• Orders that remain unpaid after 12 hours will be automatically canceled.
• If a payment is received after an order is canceled, the order will remain canceled, and a store credit will be issued. A refund will not be provided for late payments.
• Failing to pay for an order more than once can result in a permanent ban from Sero Mushrooms websites and services. Bans will be determined on a case-by-case basis by the Sero Mushrooms management team.

Contact Us: If you have any questions or need assistance with refunds, returns, or payments, please contact our customer support team:

• Live Chat: Available on our website during business hours.

Conclusion: At Sero Mushrooms, your satisfaction is our priority. Please review these policies to understand how we handle refunds, returns, and payments. We are here to assist you with any concerns and ensure a smooth shopping experience.